Responsible Gambling at Gibraltar Licensed Casinos

| What is Responsible Gambling

Responsible gambling refers to a set of policies, practices, and tools designed to ensure that gambling remains a safe and enjoyable form of entertainment while preventing it from becoming harmful or addictive. It encompasses measures that protect players from developing gambling-related problems and provides support for those who may already be experiencing difficulties with their gambling behaviour.

At its core, responsible gambling is about maintaining control over gambling activities, setting appropriate limits on time and money spent, and recognising when gambling may be becoming problematic. It involves understanding the risks associated with gambling, making informed decisions, and seeking help when needed.

Impact on Player Safety and Wellbeing

Responsible gambling measures have a profound impact on player safety and overall wellbeing. When properly implemented, these measures help players maintain a healthy relationship with gambling by providing them with the tools and information necessary to make informed decisions about their gambling activities.

The primary benefits of responsible gambling include:

• Financial Protection: Deposit limits, loss limits, and spending controls help players avoid financial hardship and gambling beyond their means
• Time Management: Session time limits and reality checks prevent excessive gambling sessions that can lead to neglect of personal responsibilities
• Early Intervention: Self-assessment tools and behavioural monitoring help identify potential problems before they become severe
• Mental Health Support: Access to counselling services and support networks helps maintain psychological wellbeing
• Family Protection: Responsible gambling measures help protect family relationships and prevent gambling-related domestic issues

| GGC Regulation of Responsible Gambling

The Gibraltar Gambling Commissioner (GGC) is recognised as one of the most stringent gambling regulators globally when it comes to responsible gambling requirements. The GGC has established comprehensive regulations that all licensed operators must implement to protect players and promote responsible gambling practices.

GGC Responsible Gambling Requirements

Under GGC regulations, all licensed operators must implement the following responsible gambling measures:

• Player Protection Tools: Mandatory deposit limits, loss limits, session time limits, and cooling-off periods
• Self-Exclusion Systems: Comprehensive self-exclusion options ranging from temporary breaks to permanent exclusion
• Age Verification: Robust age verification processes to prevent underage gambling
• Reality Checks: Regular pop-up reminders showing time spent gambling and money wagered
• Behavioural Monitoring: Systems to identify potentially harmful gambling patterns
• Staff Training: Mandatory training for customer service staff on identifying and responding to problem gambling
• Marketing Restrictions: Strict guidelines on advertising and promotional activities to prevent targeting vulnerable individuals

GGC Regulatory Actions and Enforcement

The GGC takes a proactive approach to enforcing responsible gambling requirements and has taken significant regulatory actions against operators who fail to meet these standards. The authority conducts regular compliance audits and investigations to ensure operators are fulfilling their responsible gambling obligations.

Notable enforcement actions by the GGC include:

• Suspension of licences for operators who failed to implement adequate player protection measures
• Financial penalties imposed on operators for inadequate responsible gambling controls
• Mandatory remediation plans requiring operators to improve their responsible gambling systems
• Enhanced monitoring requirements for operators with previous compliance issues
• Revocation of licences in cases of serious or repeated violations of responsible gambling requirements

"The Gibraltar Gambling Commissioner is committed to ensuring that gambling remains a safe and enjoyable form of entertainment. We will continue to take decisive action against any operator that fails to meet our responsible gambling standards." - Gibraltar Gambling Commissioner Player Protection Guidelines

| International Responsible Gambling Organisations

Numerous international organisations provide support, resources, and advocacy for responsible gambling. These organisations work to promote best practices, conduct research, and provide assistance to individuals affected by gambling-related problems.

Global Support Organisations

• GamCare (UK): Provides information, advice, and support for anyone affected by gambling problems - www.gamcare.org.uk
• Gambling Therapy: Free, confidential support service available in multiple languages - www.gamblingtherapy.org
• National Council on Problem Gambling (USA): Leading advocate for problem gambling awareness and services - www.ncpgambling.org
• Responsible Gambling Council (Canada): Independent non-profit organisation promoting responsible gambling - www.responsiblegambling.org
• GambleAware (UK): Independent charity funding education, prevention, and treatment services - www.begambleaware.org

European Support Services

• Responsible Gambling Foundation (Gibraltar): Local support services for Gibraltar residents - www.gibraltar.gov.gi
• Spielsuchthilfe (Germany): German association for gambling addiction help - www.spielsuchthilfe.at
• SOS Joueurs (France): French association for gambling addiction support - www.sos-joueurs.org
• Spelpaus (Sweden): National self-exclusion service for Swedish players - www.spelpaus.se

Research and Advocacy Organisations

• International Centre for Youth Gambling Problems: Research and education on youth gambling issues - www.youthgambling.com
• European Gaming and Betting Association (EGBA): Promotes responsible gambling standards across Europe - www.egba.eu
• Global Gambling Guidance Group: International collaboration on gambling harm prevention - www.gx4.com
• Gambling Research Exchange Ontario: Knowledge mobilisation platform for gambling research - www.greo.ca

| Tools and Resources for Players

Players at Gibraltar-licensed casinos have access to a comprehensive range of tools and resources designed to help them maintain control over their gambling activities. These tools are mandatory for all GGC-licensed operators and are designed to be easily accessible and user-friendly.

Self-Assessment and Monitoring Tools

Many responsible gambling organisations provide self-assessment questionnaires that help players evaluate their gambling behaviour and identify potential warning signs. These tools typically assess factors such as time spent gambling, money spent, emotional responses to gambling, and the impact of gambling on daily life.

Financial Control Measures

GGC-licensed operators must provide players with robust financial control tools, including:

• Daily, weekly, and monthly deposit limits
• Loss limits to prevent excessive losses
• Wagering limits to control betting amounts
• Spending summaries and transaction histories
• Cooling-off periods for temporary breaks from gambling

Getting Help and Support

If you or someone you know is experiencing problems with gambling, it is important to seek help as soon as possible. Early intervention can prevent gambling problems from escalating and causing serious harm to individuals and their families.

Signs that gambling may be becoming problematic include:

• Spending more time or money gambling than intended
• Lying about gambling activities or losses
• Borrowing money to gamble or pay gambling debts
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, depressed, or irritable when not gambling
• Chasing losses with bigger bets
• Using gambling as an escape from problems or negative emotions

Remember that help is available, and seeking support is a sign of strength, not weakness. The organisations listed above provide confidential, professional support services that can help individuals regain control over their gambling and rebuild their lives.